The beginner’s guide to B2B email marketing
Cognism Campaign Executive, James Sutton, explains how you can fire up your B2B email marketing engine.
B2B email marketing is a strategy designed to:
Successful B2B email marketing strategies often use a combination of inbound and outbound emails to achieve this, targeting both new and existing customers.
Why should you care about B2B email marketing?
Email is a universal channel. Everyone has an inbox and everyone expects to receive marketing messages in them. This means communicating with known and unknown contacts over email is easy and non-invasive. As a result, email is an ideal place to start building relationships with prospects and customers.
What’s the difference between B2B and B2C email marketing?
In both B2B and B2C email marketing you’re selling something to someone. So at their core, the objectives are the same. But the methods used to achieve these objectives are completely different. These usually reflect the fact that B2B sales cycles are long and B2C sales cycles are short.
So in order to be persuaded to make more significant purchases in B2B, recipients need to be taken on a journey. As a result, marketers have to take a steady slope approach. In this, they drive awareness about the products/services they’re trying to sell, relating them to the company or industry the recipient is in.
Whereas in B2C, marketers can appeal to impulse with more direct messaging. This is because purchases are generally less significant and more affordable.
B2B vs B2C email marketing examples
A B2B email marketing sequence often starts with value-led content. So let's say you're a provider of an email marketing tool. You might start off with something like:
Hey [first name]
We've noticed you're interested in email marketing. So we thought we give you access to some more of our resources.
Hope this helps,
To scale this sequence up, you could include some case studies.
Hi [first name]
Burned through the content we sent last time? Fear not. Here are some case studies that show how an email marketing tool works in practice.
Then, you might decide to sell to them.
Us again [first name]
We come bearing great news. We have a tool that can help you with your email marketing!
Arrange a demo today and get 20% off your first three months with us.
By contrast, a B2C email would go straight in for the kill. For example, a burger joint might say:
Hi [first name]
Szechuan sauce is back! Visit us in-store before October 7 to get your dose.
See you there,
Is good B2B email marketing easy?
Firing off random emails to your contact database is unlikely to bear fruit. That’s because the average worker sends and receives around 121 business emails per day. As a result, it’s tough to craft emails that:
So while a simple channel to the naked eye, the tactics B2B email marketers use to hit these key criteria are sophisticated.
For example, email signature marketing plugins help amplify the channel. Meanwhile AI-powered MarTech helps streamline interactions.
This doesn’t even scratch the surface of the add-ons and integrations available to aspiring B2B email marketers. But for beginners, the best way to start your journey is to keep things simple. That means keeping amplification tactics in mind, without forgetting the basics.
How can you start your B2B email marketing journey?
Defined goals are a key part of successful B2B email marketing strategies. This means outlining the time you want to put into your campaign and defining what success looks like.
Take a look at our definitive list of email marketing stats to give you an idea of what other B2B marketers are doing.
By setting benchmarks, you can:
This helps you to build a predictable B2B email marketing machine. And to decide how to do that, you need to be tracking a number of key analytics. These include:
These are especially useful in top of the funnel awareness campaigns. That’s because your key objective is to get opens and clicks.
But if you’re working on bottom on the funnel campaigns with clear desired customer actions, you should be tracking:
Of course, determining your success is dependent on your goals. And these metrics will help you do that decisively.
Defining your audience
Speaking your readers’ language is a big deal in B2B email marketing. Because if you don’t, you can’t deliver the personalised experiences they expect. So first of all, you need to work out:
When you've done that, you need to live by three principles.
Targeting isn’t about chucking the same messaging at all your CRM contacts. Sure, addressing people by name is great and all, but it isn’t enough to build trust. Instead, you have to work out what different customer segments need from your product/service.
For example, let’s say you have different ICPs for decision makers with different levels of seniority. What a middle manager needs to get buy-in for your product/service will be completely different to a CEO. Therefore the emails you send to them will need to target different wants, needs & pain points.
Automation makes marketers’ lives easier. And automated email sequences allow you to personalise your emails at scale. This means even in a team of one, you can pump out resonant messaging to all of your personas.
There are a number of email automation tools depending on your price point. But the most important thing to note is that there’s an affordable option for every marketer. That means there’s no excuse not to do it.
Adding value is the key to successful B2B email marketing. Because at the end of the day, people are busy. And they don’t have time for stuff that isn’t going to help them out.
At Cognism, we don’t get good results from our email marketing strategy because people know who we are and what our platform does. We get results because we closely monitor our ICPs pain points and send them resources to help solve them.
At the top of the funnel, we do this for free to make an impression on the reader. So the next time we land in their inbox, they’re more likely to remember and engage with us, even if they’re not ready to purchase. Over time, we can provide more resources to these contacts and help guide them through the funnel.
B2B email marketing is a subtle game. And a long game. A lot of marketers fall short because they don’t recognise this. Instead, they focus on the benefits of their product/service rather than on their customers’ needs. Ultimately, showing you know your stuff about your industry is only going to help you in the long run. So make the investment in great content and resources now and thank us later.
Final top tips
In case you’re still wondering how to start your B2B email marketing journey, here are a few more top tips to help you on your way!
A lot of people forget email marketing isn’t just problem solving. Sure it’s a key part of it. But you also need a positive angle. Help your recipient improve, not just troubleshoot.
Think about what your recipients need at each stage of their journey to help guide them through to conversion. To do this, you need to have a subject line that resonates, email content that leaves the reader wanting more and a CTA that entices them to click.
Unfortunately, quick fixes don't cut the mustard.
And a quick note on B2B email marketing tools...
You want to start your B2B email marketing journey with the least fuss possible. That means keeping your existing CRM suite and using the data already in it. Luckily for you, most major ones have in-built email toolkits. But we’ve listed a few below in case you’re starting completely from scratch.
For more B2B email marketing hacks, check out the posts below 👇🏼